Floral Creatress

Refund Policy

Last updated: November 2026

Digital downloads

Because digital products, such as the Libra Affirmation Deck, are delivered instantly and can't be returned, all sales of digital downloads are final. If your file won't open, is damaged, or you didn't receive your download email, contact us within 30 days of purchase and we'll send you a working copy. If we can't fix the problem, we'll give you a full refund.

Printed products

Printed items such as mugs, posters, stickers, cards and tote bags are made to order for you, so we can't accept returns for change of mind or wrong size or color choices. If your item arrives damaged, defective or with a printing error, contact us within 30 days of delivery with your order number and a photo of the problem, and we'll send a free replacement or give you a full refund.

How to reach us

Use the email on our Contact page. Approved refunds go back to your original payment method, usually within 5 to 10 business days.